dreamjili app Privacy Policy

1 Introduction

This Privacy Policy applies to dreamjili app ("we", "our", "the platform"), accessible at dreamjiliapp.app. It describes how we handle personal information collected from players registered on the platform in the Philippines.

By registering an account on dreamjili app, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. This policy should be read alongside our Terms and Conditions.

2 Data We Collect

dreamjili app collects personal information in the following categories:

We do not collect data beyond what is listed above unless you voluntarily provide it when contacting our support team or updating your account profile.

3 How We Use Your Data

Your personal information is used for the following purposes:

• Account management — creating, verifying, and maintaining your dreamjili app account.
• Identity verification — completing KYC checks required before full deposit and withdrawal access is granted.
• Transaction processing — handling PHP deposits and withdrawals through Philippine banking channels and local e-wallets.
• Platform delivery — providing access to slots, live casino, fish shooting games, sports betting, eBingo, and other game categories.
• Security and fraud prevention — detecting unusual activity, preventing unauthorised access, and protecting account balances.
• Legal compliance — meeting record-keeping and reporting obligations under applicable law.
• Responsible gaming — monitoring usage patterns to support the responsible gaming tools available in your account.
• Customer support — responding to queries, resolving disputes, and improving platform service.
• Platform improvement — analysing aggregated, anonymised usage data to improve features, performance, and user experience.

We will not use your personal data for purposes other than those listed above without first notifying you and obtaining your consent where required.

4 Sharing Your Data

dreamjili app does not sell, rent, or trade your personal data to third parties. Your information may be shared in the following limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through Philippine banking and e-wallet infrastructure. These processors handle only the transaction data necessary to complete the payment.
• KYC and identity verification providers — to verify your identity documents and confirm your age as part of the registration and account verification process.
• Fraud prevention and security services — to detect and prevent fraudulent account activity, money laundering, or misuse of the platform.
• Legal and regulatory authorities — where we are required by law to disclose information to a government authority, court, or regulatory body.
• Game content providers — game studios and live casino stream providers may receive anonymised session data necessary to deliver and operate their games within the dreamjili app platform.

5 Data Security

dreamjili app applies a range of technical and organisational security measures to protect your personal information:

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. If you have reason to believe your account has been compromised, contact our support team immediately and change your password.

6 Data Retention

We retain your personal data for as long as your dreamjili app account remains active. After account closure, we retain certain data for a period required by applicable law and our internal compliance obligations.

Key retention guidelines:

• KYC and identity verification records are retained for the period required under applicable anti-money laundering regulations.
• PHP transaction records are retained as required under relevant financial record-keeping obligations.
• Gameplay data may be retained in aggregated or anonymised form for platform improvement purposes after your account is closed.
• Support communications are retained for a reasonable period to assist with any follow-up queries or disputes.

When data is no longer required for any of these purposes, it is securely deleted or anonymised.

7 Cookies and Similar Technologies

dreamjili app uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — necessary for the platform to function, including session authentication and account access. These cannot be disabled without affecting platform functionality.
• Functional cookies — remember your preferences, such as language settings or last-visited game category.
• Analytics cookies — collect aggregated, anonymised data about how the platform is used, helping us identify areas for improvement. Individual users are not identified through analytics data.

You can manage cookie settings through your browser. Note that disabling essential cookies may prevent you from accessing your dreamjili app account or using platform features correctly.

8 Your Rights Over Your Data

As a registered player on dreamjili app, you have the following rights regarding your personal information, subject to applicable law:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your data is inaccurate or out of date, you may request that it be corrected. You can also update most account details directly from your account settings.
• Right to deletion — you may request that your personal data be deleted. This is subject to our legal and regulatory retention obligations — some data may need to be retained even after your account is closed.
• Right to restriction — you may request that we limit how your data is used in certain circumstances while a correction or objection is being assessed.
• Right to object — you may object to the processing of your data for purposes beyond those required to operate your account and meet our legal obligations.

To exercise any of these rights, contact the dreamjili app support team through the live chat function in your account or by email at [email protected]. We will respond to verified requests within a reasonable timeframe.

9 Minors

dreamjili app is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. Age verification is conducted as part of the KYC process for all registered accounts.

If we become aware that personal data has been collected from a person under 21 years of age, that account will be suspended and the data will be deleted as soon as practicable, except where retention is required to report the incident under applicable law.

For more information about our responsible gaming commitments, visit our Responsible Gaming page.

10 Updates to This Policy

dreamjili app may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered players via their registered email address or through a notice on the platform at login.

Continued use of dreamjili app after any update to this Privacy Policy constitutes your acknowledgment of the revised version. The date displayed at the top of this page always reflects when the policy was last updated. We recommend reviewing this page periodically.

11 Contact Us

If you have any questions about this Privacy Policy, how your data is handled, or how to exercise your data rights, please contact the dreamjili app support team:

• Live chat — available 24/7 from your account dashboard once you are logged in. This is the fastest way to reach our team.
• Email — [email protected] for written queries. Include your registered account email in the subject line to help us locate your records quickly.

You may also find answers to common questions about account privacy and data at our FAQ page. For the platform's full rules and usage terms, see our Terms and Conditions.